Privacy Policy

1. Introduction

ERFABENS DISPATCHER LLC, a computer systems design and integration company incorporated in the State of Florida and headquartered at 5938 Caribbean Blvd, West Palm Beach, FL 33407-1804, United States, is committed to protecting the privacy of individuals who interact with our website, services, and communications. This Privacy Policy describes how we collect, use, store, share, and safeguard your personal information.

By accessing or using our website at https://www.erfabensdispatcher.lol, or by engaging our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website and services immediately.

2. Information We Collect

We collect information that you provide directly to us, information that is collected automatically when you visit our website, and information that we obtain from third-party sources in connection with our business operations.

2.1 Information You Provide Directly

When you contact us through our website forms, send us email, call our office, or enter into a business relationship with us, we may collect the following categories of information:

• Contact and identity information — your full name, email address, telephone number, job title, organization name, and postal address.
• Business and project information — details about your technology infrastructure, project requirements, system specifications, timelines, and any other information you choose to share in the course of our engagement.
• Communications records — the content of messages you send to us through our contact forms, email correspondence, telephone conversations, and meeting notes.
• Account and billing information — for clients who establish a business relationship with us, we collect billing addresses, payment details, and transaction records necessary for service delivery and invoicing.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through standard web technologies:

• Log data — your IP address, browser type and version, operating system, referring URL, pages visited, timestamps, and other diagnostic data.
• Device information — device type, screen resolution, and other hardware characteristics.
• Usage data — how you navigate and interact with our website, including click patterns, scroll depth, and time spent on each page.
• Cookies and similar technologies — small data files placed on your device that enable website functionality, analytics, and performance optimization.

3. How We Use Your Information

We use the information we collect for the following purposes, each grounded in a lawful basis for processing under applicable data protection law:

• Service delivery — to respond to inquiries, provide requested information, deliver contracted services, and manage client relationships.
• Business operations — to process payments, maintain accounts, fulfill contractual obligations, and administer our business activities.
• Communication — to send service-related announcements, respond to inquiries, provide technical support, and share relevant updates about our offerings.
• Website improvement — to analyze usage patterns, diagnose technical issues, optimize performance, and enhance user experience.
• Security and compliance — to detect and prevent fraud, unauthorized access, and other harmful activities; to comply with legal obligations; and to enforce our Terms of Service.
• Marketing — with your consent where required by law, to send you information about services, events, and resources that may be relevant to your interests. You may opt out of marketing communications at any time.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide core functionality, analyze performance, and understand how visitors interact with our content.

4.1 Types of Cookies We Use

• Essential cookies — required for basic website operation, including navigation, form submission, and security features. The website cannot function properly without these cookies.
• Analytics cookies — help us understand how visitors use our website by collecting aggregated, anonymized data about page visits, traffic sources, and user behavior patterns.
• Functional cookies — remember your preferences and choices to provide a more personalized browsing experience.

4.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, set alerts before cookies are placed, or browse in private mode. Please note that disabling essential cookies may impair website functionality. For more information about managing cookies, visit the support documentation for your browser.

5. Information Sharing and Disclosure

ERFABENS DISPATCHER LLC does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers — we engage trusted third-party vendors who perform services on our behalf, including website hosting, analytics, payment processing, email delivery, and IT infrastructure. These providers are contractually bound to process data only as instructed by us and to maintain appropriate security measures.
• Legal compliance — we may disclose information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ERFABENS DISPATCHER LLC, our clients, or the public.
• Business transfers — in the event of a merger, acquisition, reorganization, asset sale, or similar corporate transaction, your information may be transferred as part of the business assets, subject to the same privacy protections.
• With your consent — we may share your information for other purposes when we have obtained your explicit consent to do so.

6. Data Security

We implement and maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, employee training, and vendor risk management. While we strive to protect your information, no method of electronic transmission or storage is one hundred percent secure. We cannot guarantee absolute security, but we continuously evaluate and improve our safeguards in line with industry standards and evolving threats.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations. The specific retention period depends on the nature of the information and the context of its collection:

• Information related to active client engagements is retained for the duration of the business relationship plus seven years to comply with tax, audit, and legal requirements.
• Inquiry and contact form data from prospective clients who do not enter into a business relationship is retained for up to two years from the date of last contact.
• Website analytics data is retained in anonymized or aggregated form indefinitely; identifiable log data is retained for up to twenty-six months.
• Marketing communication records and consent logs are retained for the duration of the subscription plus three years after the last interaction.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Right to access — request a copy of the personal information we hold about you and information about how it is processed.
• Right to rectification — request correction of inaccurate or incomplete personal information.
• Right to erasure — request deletion of your personal information in certain circumstances, subject to legal retention obligations.
• Right to restrict processing — request that we limit how we use your personal information in specific situations.
• Right to data portability — request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
• Right to object — object to processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 11 of this Privacy Policy. We will respond to your request within the timeframe required by applicable law, typically within thirty to forty-five days. We may need to verify your identity before processing your request.

9. International Data Transfers

ERFABENS DISPATCHER LLC is headquartered in the United States, and our primary data processing activities occur within the United States. If you access our website or services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our website or services, you consent to such transfers. We take appropriate safeguards to ensure that any international data transfers comply with applicable legal requirements.

10. Privacy of Children

Our website and services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If we become aware that a child under eighteen has provided us with personal information without verifiable parental consent, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or operational requirements. When we make material changes, we will post the revised policy on this page and update the effective date at the top. We encourage you to review this policy periodically. Continued use of our website or services after the effective date of an updated policy constitutes your acceptance of the revised terms.

Related documents: Please also review our Terms of Service, which govern the use of our website and services. For additional information about our security practices, contact us directly.

Version 1.0 — Effective July 1, 2026